Peace of mind.
Proactive managed IT services
designed to work for you.

A Managed IT Service Provider handles your organization’s technology so you don’t have to. Instead of calling someone when something breaks, an MSP proactively monitors your systems, manages cybersecurity, supports your team, and aligns your technology with your big-picture goals. It’s a way for you to get a full IT department without hiring one, but for a fraction of the cost.

We’re based in Gloucester, MA, providing managed IT services in the North Shore, Greater Boston area, and throughout Massachusetts. Most of our clients are located in the North Shore, and we provide rapid onsite support throughout MA when remote troubleshooting isn’t enough. Balsam Technologies also supports clients with multiple locations and remote staff anywhere in the country.

Our team has 20+ years of experience supporting nonprofits and churches, schools and colleges, municipal government, public safety agencies, healthcare practices, and small-to-midsize professional service firms. Each of these industries has specific compliance and operational needs (like HIPAA for healthcare, CJIS for public safety, FERPA for education, etc.), and we’ve spent years building expertise for each one. We also support engineering firms and biotech companies with their specialized IT infrastructure requirements.

Hiring internal IT staff makes sense for some larger organizations that can afford the salary, benefits, PTO, and the risk of your IT knowledge walking out the door when someone leaves. But with Balsam Technologies, you get a full team of certified technicians, 24/7 monitoring, and access to the best technology for less than the cost of a single full-time employee. Outsourced IT support is often the best and most cost-effective approach for SMBs, as our services are flexible to be adjusted up or down based on your needs and business growth.

Our managed IT services are built around tiered support packages that include 24/7 remote monitoring, proactive system management, help desk support for your staff, cybersecurity protections, patch management, and strategic IT planning. Most clients also bundle in backup and disaster recovery (BDR), Microsoft 365 management, and cloud services. But everything can be customized based on your specific needs. The goal is to have one trusted partner handling everything technology-related so you and your team can focus on running the organization.

Pricing for managed IT services depends on the size of your organization, complexity of your IT environment, and the level of support you need. Most managed IT contracts are billed as a flat monthly fee based on the number of users and devices we support. This makes it easy to budget for IT with predictable costs. We’re happy to provide a free assessment and give you a custom managed IT quote so you can compare it directly to what you’re paying right now.

Our layered cybersecurity solutions include next-generation antivirus, managed detection and response (MDR), email security, multi-factor authentication, security awareness training, vulnerability management, and 24/7 threat monitoring. We also handle compliance frameworks for HIPAA, CJIS, PCI, and FERPA, plus penetration testing and security audits when you need a more in-depth assessment of your environment.

We provide a proactive approach to IT, identifying issues before they create outages and stopping cybersecurity attacks before they penetrate your systems. If something does happen, our backup and disaster recovery systems are designed to get you back up and running quickly while protecting your data. We maintain regular, encrypted backups that can be stored both onsite and in the cloud, and we have documented recovery plans ready if anything goes wrong. If ransomware hits, we isolate that threat, restore clean data from your backup, and rebuild affected systems without having to pay the attackers.

Yes, we also offer co-managed support for organizations that already have IT staff. Your internal IT person or team can continue handling the day-to-day tasks, and we step in for certain projects, expertise, or to fill coverage gaps that they don’t have. This looks different for everyone. For some organizations, it might mean cybersecurity, after-hours monitoring, or IT help desk support. Others rely on us for cloud migrations or long-term IT planning. The co-managed arrangement is designed to be flexible and can be adjusted as your needs change.

Our team is fully staffed by certified local technicians who answer calls and tickets quickly during business hours, and our 24/7 monitoring system catches most problems before anyone notices. Critical issues get immediate attention, and our Gloucester location means we can dispatch someone onsite the same day for clients in the North Shore when remote support isn’t enough.