About Us
When you contract Balsam Technologies for your IT support, you not only get our expert staff, you also reap the benefits of the strategic alliances and partnerships we have nurtured throughout the years. Our authorized reseller and certified partner status help us provide better customer support and ensure maximum return on your technology investments.
Our Team
Founded in 2003, the Balsam team is comprised of highly focused technical professionals you can trust with your IT operations. We are skilled in all aspects of Managed IT Services including Cybersecurity, IT Infrastructure, Network Support, Server Support, Desktop Support, Cloud Migrations, Data Backup, VoIP, and virtually all aspects of business IT support services. Our staff have earned certifications and authorized reseller status from industry leaders such as Microsoft, Cisco, HP, and many other major hardware and software brands.
We are driven by a passion for delivering world-class IT support services with integrity and a commitment to serving our client’s needs. These qualities and values, combined with our proactive approach to managed IT services, give you critical insight into the health, performance, and security of your IT environment. We empower you to make informed strategic IT decisions for improving your operational efficiencies so you can then provide better services to your customers — internal or external — while lowering your costs.
Our support options pricing is simple and straightforward. Plans are customized but you choose from three base packages that simplify your selection process.
Our Partners
Below is a list of just some of the industry leaders we have established relationships with to ensure the services we deliver are always “best of breed” and tailored for your specific needs.
What our clients are saying about us...
Balsam is not only good with repairs, they are proactive in helping us move forward and staying healthy.
Social Service Agency
Good service, good response times and good advice.
Social Service Agency
Undoubtedly the very best.
Transportation Company
When I call the help desk, the staff are right there at the ready, and they give you the feeling that your need is important today!
Church
Previously used busy husbands for support. Having Balsam has been wonderful.
Day Care Center
Incredibly fast at getting back to me.
Consultant
Honestly I think these folks are awesome; friendly, personable, sense a rush, help right away.
School
Balsam has been our IT vendor for over 3 years and has always provided excellent service, timely responses and much-needed advice on our systems. We're happy customers.
Market Research & Consulting Firm
I went from total frustration with a variety of computer glitches and system failures, to now being completely In control of every function, thanks to Balsam’s incredible expertise
Attorney, Business Owner
Very professional and friendly staff. I enjoy working with them.
Life Sciences Company
Since day one with Balsam (almost 15 years ago), they have been an integral part of our business. Everyone is on a first-name basis and goes above and beyond with stellar service and cutting-edge ideas that improve our bottom line
Historical Library in Boston
We have used Balsam for 9 years for everything from setting up VPNs to firewalls to data redundancy. We had a person who managed our network and servers for many years but when they left, we handed everything over to Balsam and it has been a great experience as well. Their staff is professional, curious, experienced and even fun to work with.
Inventory Management Systems – Software Company
Everyone at Balsam Technologies is professional, prompt, and friendly. I highly recommend them.
Ambulance Service
Responsive, attentive and down-to-earth folks who are a joy to work with. Can’t ask for more from your IT provider!
Financial Services – Wealth Management Firm
When we call Balsam for technical support we receive fast prompt courteous technicians who resolve our issues. We are a 24 hour emergency dispatch center, our needs are critical and time sensitive. They are constantly monitoring and securing our network equipment and protecting our critical information.
Regional 911 Dispatch Center
Quick response time and a genuine desire to find solutions that work for your business
Financial Services – Wealth Management Firm
When we call Balsam for technical support we receive fast prompt courteous technicians who resolve our issues. We are a 24 hour emergency dispatch center, our needs are critical and time sensitive. They are constantly monitoring and securing our network equipment and protecting our critical information.
Regional 911 Dispatch Center
Excellent experience& service! Very knowledgeable and the entire team is right by our side when we need technical support.
Accounting Firm